Privacy Policy

Hexago Logistics and Transport ("Hexago", "we", "us", or "our") operates the website hexagologistics.in. This Privacy Policy explains what information may be processed when you visit our website, submit a quote or contact enquiry, or communicate with us about logistics services.

This policy is intended to reflect the website's current implementation, including its forms, browser-side storage, offline cache behaviour, and third-party integrations. If those practices materially change, we will update this page.

1. Information We Collect

1.1 Information You Provide Directly

When you submit a quote request, fill out our contact form, or contact us by phone, email, or WhatsApp, we may collect information such as:

• Full name
• Email address
• Phone / mobile number
• Company name
• Designation or role, where you provide it
• Nature of your enquiry, including service interest, shipment details, and message content
• Any supporting information you voluntarily send to us through email, WhatsApp, or other direct communication channels

1.2 Information Collected Automatically

We do not currently run analytics tools, advertising pixels, or visitor-tracking software on this website for profiling or behavioural advertising. The website does not intentionally maintain its own analytics dataset for page-view trends, session recordings, or marketing attribution.

However, normal website delivery may involve limited technical processing by our hosting or infrastructure providers for security, troubleshooting, and content delivery. Depending on the provider and request, this may include:

• IP address
• Browser, device, or user-agent information
• Referring URL
• Requested page or file
• Date and time of the request

The front-end code also reads certain browser signals locally on your device, such as screen size, reduced-motion preference, user-agent patterns, network connection hints, and device-memory hints, for display and performance adjustments only. We do not send that information to a separate analytics platform because this website does not operate one.

We do not request precise device geolocation through the website.

1.3 Browser Storage and Functional Data

The website uses limited browser-side storage and cached files to support basic functionality. These may include:

• Local storage: to remember the homepage cookie-banner preference
• Session storage: to remember temporary return-page information, offline fallback state, and scroll restoration during the active browsing session
• Service Worker cache: to store static files on your device for faster loading and limited offline resilience

These mechanisms are used for website operation and convenience, not for cross-site tracking or targeted advertising.

2. How We Use Your Information

We may use information processed through the website for the following purposes:

• To review and respond to logistics enquiries and quote requests
• To communicate with you about shipment requirements, service discussions, and follow-up questions
• To operate core website features such as forms, mobile navigation, offline fallback, and consent preference handling
• To maintain website performance, reliability, and basic security
• To comply with applicable legal, regulatory, or dispute-resolution requirements

We do not use personal information collected through this website for automated decision-making, behavioural profiling, or targeted advertising.

3. Forms, Messaging, and Third-Party Processing

The website currently uses Formspree (formspree.io) for website enquiry handling, including the homepage quote form and the Contact page form. When you submit one of those forms, the information you enter is transmitted to Formspree and then forwarded to our business email workflow.

On forms where WhatsApp follow-up is enabled, a successful form submission may also open a WhatsApp chat window with a prefilled message containing the enquiry details you submitted. This is designed to help continue the conversation with our team more quickly. If you do not want to continue through WhatsApp, you may close that window and communicate with us by phone or email instead.

Third-party providers such as Formspree and WhatsApp apply their own privacy practices to the information they receive through their services. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

4. Cookies, Local Storage, and Similar Technologies

We do not currently set our own analytics, advertising, or marketing cookies through this website. However, the website does use limited browser-side technologies for functionality and may interact with third-party services that use their own cookies or similar identifiers.

• Cookie-banner preference: the homepage stores a consent-choice value in local storage so the notice does not reappear on every visit
• Session storage: temporary data may be stored during the current session for contact-page return handling and offline recovery behaviour
• Service Worker cache: static files may be cached on your device to improve performance and support limited offline fallback
• Google Maps embed: the map on the Contact page may use Google-controlled cookies or similar technologies

You can clear browser cookies, cache, and local storage through your browser settings. Doing so may reset certain convenience features on the website.

5. Third-Party Services

The website currently embeds, loads, or links to the following third-party services and infrastructure providers:

• Formspree for website form handling
• WhatsApp for click-to-chat links and optional post-submission follow-up
• Google Maps for the embedded map on the Contact page
• Google Fonts for webfont delivery
• Bootstrap via jsDelivr CDN for styles and scripts
• GSAP and ScrollTrigger via Cloudflare CDN for animation delivery

When your browser requests assets or opens services from these providers, they may receive technical request information such as your IP address, browser metadata, referrer, and the requested resource. Their independent handling of that information is governed by their own terms and privacy policies, not this website alone.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may disclose or make information available only in limited situations such as:

• Internal handling: to authorised members of our team who need the information to review or respond to your enquiry
• Service providers: to website, communications, or form-processing providers that support the operation of the website or the handling of your enquiry
• User-initiated communication: when you choose to contact us through WhatsApp, phone, email, or other external services linked from the website
• Legal compliance: if required by law, lawful authority, court order, or regulatory obligation
• Business transition: if our business or assets are restructured, transferred, or acquired, subject to applicable legal requirements

7. Data Retention

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for ordinary business record-keeping, and for legal or dispute-resolution needs. In practice, website enquiry records are generally intended to be retained for up to 12 months unless a longer period is needed for an ongoing business discussion, legal requirement, or legitimate operational reason.

8. Data Security

We apply reasonable technical and organisational safeguards appropriate to the nature of the website, including measures such as:

• HTTPS / TLS encryption for website traffic
• Hosting-level security headers and browser directives such as no-sniff, referrer controls, frame restrictions, and permissions restrictions
• Limited access to submitted enquiry information within our handling process
• Use of established third-party infrastructure providers for website delivery and form handling

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Your Rights

Subject to applicable Indian law, you may contact us to request or discuss:

• Access or information: asking what personal information you have provided to us through the website
• Correction: updating inaccurate or incomplete information
• Deletion: requesting deletion of information that is no longer required, subject to legal and operational limitations
• Withdrawal of consent: where processing depends on your consent
• Grievance or complaint: raising a concern about how your information has been handled

To exercise any of these rights, please contact us using the details below. We will review the request and respond within a reasonable period and in accordance with applicable law.

10. Children's Privacy

Our website and services are intended for business and commercial enquiries and are not directed to children. We do not knowingly collect personal information from minors through the website. If you believe such information has been provided to us inadvertently, please contact us so that we can review and delete it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the website, its service providers, or applicable legal requirements. When we make a material update, we will revise the "Last Updated" date at the top of this page. The latest version published on this page will govern the website's current privacy notice.